FAQ

No, the tenant’s score will not be affected. Every TenantAlert credit report is considered a soft inquiry. A soft inquiry does not affect a credit score at all, since it’s not an application for credit. This also means anyone else who requests the tenant’s credit report in the future will not be able to view their soft inquiries. 

1. Visit the pricing page to place an order.
2. Provide the tenant’s name, email, and rental property address.
3. Submit payment for the report using a credit card or select “Bill My Applicant” to have your applicant pay.
4. Your applicant will be sent an email where they can fill out an online application, pay for the report, and approve the release of their report.
5. You’ll instantly receive a tenant screening report after the prospective tenant is has completed this process.

• Yes, but you will need to be underwritten by a credit bureau to get approved for instant access to credit reports. Underwriting takes 5 business days to set up and requires you to submit documents (driver’s license, phone bill, voided check, rental applications) and get an inspection of your home or commercial office. There is $59 inspection fee required. Contact us to get underwritten or click here to learn more.

• No. Tenants screened through TenantAlert will be emailed a link where they can authorize the release of their credit report. Written authorizations are no longer accepted by the credit bureaus. If you would like to skip the tenant authorization process you can get underwritten. Underwriting takes 5 business days to set up and requires you to submit documents (driver’s license, phone bill, voided check, rental applications) and get an inspection of your home or commercial office. There is $59 inspection fee required. Contact us to get underwritten.

• Underwriting is not required, instead you will be asked to enter in the applicant’s email when you place an order. The applicant will be emailed a link to release their credit report.
• If you would like to place an order without providing an email and get instant credit reports, you can get underwritten. Underwriting takes 5 business days to set up and requires you to submit documents (driver’s license, phone bill, voided check, rental applications) and get an inspection of your home or commercial office. Contact us to get set up with underwriting or click here to learn more.

• No. TenantAlert will never share or sell your personal information with any 3rd party. The only communications you will receive will be directly from TenantAlert.com.

• When you are placing your order you will notice our URL will change from http:// to https:// to indicate or security socket layer (SSL) is in place while you are entering in sensitive information. In addition, we are Comodo Secure, TrustWave validated, Authorize.net verified merchant, and member of the Professional Background Screening Association. Each of these organizations goes to great lengths to certify our website’s security.

• TenantAlert.com currently accepts VISA, Mastercard, Discover, and American Express. All credit cards are processed through Authorize.Net.